Privacy Policy

Reckitt Benckiser Nigeria Limited (“Reckitt”, “we” or “us”) respects the privacy of every individual who visits its websites or interacts with its advertisements and communications.

This Privacy Policy explains:

• the personal data Reckitt collects; and 
•  how such data is used. 

Reckitt may update this Privacy Policy from time to time. You are encouraged to review this page periodically to ensure that you are aware of any updates.

Reckitt is the Data Controller responsible for your personal data. Our contact details:

Address: The Heritage Place, 21 Lugard Avenue, Ikoyi, Lagos, Nigeria

Email: consumercarenigeria@reckitt.com

If you have any questions or complaints about how we collect, use, share or store your personal data, please contact us at the email address provided above or write to us at the address above.

To provide our services, we process your personal data. This personal data includes information you provide directly to us and information we collect automatically. 

Information You Provide to Us 

The personal data we collect are:

• Contact Data – such as your name, address, telephone number, and email address; 
•  Communications Data – including any information you submit through enquiries or interactions with us; 
• Marketing Preferences – your choice to receive newsletters, emails, or other communications from us. 

You are not required to provide personal data to use our website. However, where you choose not to provide such data, certain services or features may not be available to you.

Information We Collect Automatically

We automatically collect certain information about your interaction with our website, including:

• Technical Data – such as browser type, operating system, and device information; 
• Usage Data – including the domain name of the website from which you accessed our site and general interaction data. 

When you view or interact with our websites or advertisements, we may store certain information on your device using cookies or similar technologies.

Cookies are small data files placed on your device that enable us to:

• recognise your device; 
• tailor our website or advertisements to better match your interests and preferences; 
• enhance your overall user experience. 

Where required, we will obtain your consent before placing cookies on your device, except where such cookies are strictly necessary for the operation of our website.

Most internet browsers allow you to manage cookies through their settings. You may:

• delete cookies from your device; 
• block all cookies; or 
• configure your browser to notify you before a cookie is stored. 

For more information on how to manage these settings, please refer to your browser’s help or support documentation. You may manage your cookie preferences through the cookie settings or consent tool available on our website.

Please see our Cookies Policy for more information.

Please note that disabling or blocking cookies may affect the functionality of our website and may limit your ability to fully utilise certain features or services.

Children’s Data

Our services are not directed at individuals under the age of eighteen (18), and we do not intend to collect personal data from such individuals.

If we become aware that personal data relating to a child has been provided to us, we will take reasonable steps to promptly delete such data. A parent or legal guardian may also contact us through the appropriate channels to request the deletion of such data from our records.

We may collect personal data from the following sources:

• directly from you, when you provide information through our website or interactions with us; 
• from third parties, where you have consented to such sharing; 
• from publicly available sources; 
• through your use of our website and products, including tracking how you interact with our platforms. 

We may also combine the personal data you provide with information collected separately, including information obtained from third parties (where permitted) and publicly available information, in order to improve our products, services, websites, and advertisements.

We use your personal data for the following purposes:

• to provide the services or information you request; 
• to monitor and analyse how you use our website and products; 
• to improve the design, functionality, and effectiveness of our products, websites, and advertising.

We process your personal data on the basis of one or more of the following legal grounds:

1. Consent

We rely on your consent to process your personal data where you voluntarily provide your personal data to us.

This includes processing your Contact Data and Communications Data for the purposes of:

• responding to your enquiries or requests; 
• sending newsletters, marketing communications, or other information where you have agreed to receive such communications; 
• advertising our products to you.

You have the right to decline to provide your personal data and may withdraw your consent at any time.

2. Legitimate Interests

We process certain personal data where it is necessary for our legitimate interests, provided such interests do not override your fundamental rights and freedoms.

This includes processing your personal data for the purposes of:

• understanding how users interact with our website, products, and advertisements; 
• improving the design, functionality, and effectiveness of our products, websites, and advertising; 
• analysing user behaviour and preferences to enhance user experience. 

3. Compliance with Legal Obligations

We may process and retain your personal data where necessary to comply with applicable legal and regulatory obligations.

This includes retaining personal data for the purposes of:

• meeting legal, regulatory, or compliance requirements; 
• responding to lawful requests from competent authorities. 

We may share your personal data with third-party service providers who carry out services on our behalf. These may include IT service providers, analytics providers, and marketing and advertisement service providers. These service providers are required to process your personal data only in accordance with our instructions and to implement appropriate measures to protect your data.

Where we intend to share your personal data with a third party outside the circumstances described above, we will notify you and provide you with the opportunity to opt out of such sharing, unless you have already provided your consent.

Your personal data may be stored or processed in your country of residence or in any other country where we or our service providers maintain facilities.

Where personal data is transferred outside Nigeria, we ensure that such transfers are carried out in accordance with the Nigeria Data Protection Act 2023 and that appropriate safeguards are implemented, including:

• Transfers to countries recognised by the Nigeria Data Protection Commission (NDPC) as providing an adequate level of data protection; 
• Use of Standard Contractual Clauses (SCCs) or other legally recognised Cross-Border Transfer Instruments.

We will retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide requested information, manage communications, and comply with applicable legal and regulatory obligations.

In determining the appropriate retention period, we take into account:

• the nature of the personal data; 
• the purposes for which the data is processed; 
• the potential risk of harm from unauthorised use or disclosure; and 
• any applicable legal or regulatory requirements. 

Where we no longer require your personal data, we will securely delete or anonymise it. Where personal data is anonymised such that it can no longer be associated with you, we may retain and use such information without further notice to you.

Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have the following rights under data protection law:

1. Right of access: You have the right to ask us for copies of your personal data.
2. Right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
3. Right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
4. Right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
5. Right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
6. Right to data portability: You have the right to ask that we transfer the personal data you provided us to another organisation.
7. Right to withdraw consent at any time: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

We will respond to your request within the timeframe in accordance with applicable law.

Exercising These Rights

You may submit these requests by email to consumercarenigeria@reckitt.com. We may request specific information from you to help us confirm your identity and process your request. Whether or not we are required to fulfill any request you make will depend on a number of factors (e.g., why and how we are processing your personal data), if we reject any request you may make (whether in whole or in part) we will let you know our grounds for doing so at the time, subject to any legal restrictions. 

Your Right to Lodge a Complaint with the Nigeria Data Protection Commission

In addition to your rights outlined above, if you are not satisfied with our response to a request you made, or how we process your personal data, you can make a complaint to the Nigeria Data Protection Commission by email to info@ndpc.gov.ng.

We are committed to protecting the personal data we hold about you by taking appropriate technical and organisational measures against unauthorised, unlawful, or accidental access, loss, destruction or damage to your personal data. Our security systems are designed to prevent the loss, unauthorised destruction, damage, and/or access to your personal data from unauthorised third parties. The security measures we implement include access controls, data minimisation practices, secure storage systems, encryption, among others.

We understand that things change, so we will continue to review the effectiveness of this policy and make sure it is achieving its goals. We might update the policy from time to time and will post the most recent version on this page.